Getting started with Nordea Codes app

How to activate Nordea Codes

Download Nordea Codes from the Appstore on your device.

You need an activation code and temporary PIN-code to activate Nordea Codes on a new device. To ensure safe usage the app can´t be copied from one device to another and it must therefore be downloaded separately for each device.

You can activate your first Nordea Codes app in the Netbank. Go to Edit Netbank and choose Access codes, here you can request activation codes for the app. As a new customer you get the activation codes as a part of the Become a customer-package.

If you use Nordea Codes on another device, you can use it to activate the Code app on the new device. The activation is done by creating a QR-code on the old device and scanning it to activate the Code app on the new device.

If the device you have activated the Code app on is lost or broken, you can get activation codes by contacting our customer service.

Take into use in Netbank

1. Log into Netbank. Navigate to section "Access codes" under the "Edit Netbank" tab. Click the 'Take Nordea Codes app into use' link. 

2. Select a verified phone number to which the app's activation code will be sent. If you don’t have a verified phone number, confirm your number by calling the toll free automatic phone number authentication service at 0800 170 777, from the number you wish to confirm. When calling, you must identify yourself with the code card. You can now continue the activation process by clicking “Take Nordea Codes app into use” link.

Name also the mobile device e.g. Lauras WP to which you are going to install/download the app. This way it will be easy to close the app when necessary. Click Continue.

3. Confirm the taking into use of the code app with a confirmation code from the code card.

4. After the confirmation you will receive the app's activation code to the mobile phone number you have chosen.

Now you will find in Netbank short instructions on how to implement the app and the temporary PIN code needed to activate the app. Leave the Netbank page open and continue to implement the app in your mobile device.

Take into use in your mobile device

1. Open the Nordea Codes app in your mobile device.

 

2. Select the language in which you want to use the code app. You can change the language in the code app's menu after you have started to use the app.

3. If you have not yet taken the app into use in Netbank, do it now. You will find the instructions in the code app.

If you have already taken the code app into use in Netbank, click Next.

4. Enter the activation code you received in an SMS and click Next. Write the activation code down on paper, if necessary. The activation code is a single-use code. 

5. Enter your temporary PIN code shown in Netbank and click Next. The temporary PIN code can be found on the page 'Take into use in brief' in Netbank.

If you have closed Netbank without noticing the temporary PIN code, restart the take into use flow of the app in Netbank. You will receive a new activation code in an SMS and you will see a new temporary PIN code in Netbank.

Note! If you click the Cancel button, you will be transferred to the first activation step. As the activation code is single-use, you will need a new activation code in order to continue.

6. Now create your own personal PIN for the code app. The PIN code is permanent and you can change it after you have finished the take into use flow from the app's menu, if you want to.

When you enter the last digit of the four-digit PIN code, the app will automatically transfer you to step 7.

7. Re-enter the PIN code you have created and click Next.

8. Give a name to your user account, your own name, for example, and click Next.

The name may contain 3 to 12 characters and it cannot contain numbers.

Note! If you click the Cancel button, you will be transferred to the first activation step. As the activation code is single-use, you will need a new activation code in order to continue.

9. The app is ready for use. Read the security instructions and click Continue. 

Read more about secure mobile banking.

10. The code app is available to you in the same services you now use with the code card. You can now close the app.

Note! Your code card is still valid. Remember to take good care of it. If necessary, you can use the code card alongside the app, if your mobile device is broken or if you have lost it. You can choose the login method in the service you intend to use.

How do I use the code app in Netbank?

1. Logon with the code app
2. Payment confirmation with the code app
3. Additional payment confirmation with the code app

Logon to Netbank with the code app

1. Select the Code app tab on Netbank's login page. Enter your Netbank user ID and click OK.

2. Netbank creates an action for the code app and waits for confirmation. Open the Codes app on your mobile device.

  

3. Confirm the login by entering your personal PIN code to the code app. 

4. After you have confirmed the action, you will be automatically transferred to Netbank's front page.

Payment confirmation in Netbank with the code app 

1. Select the payments you want to confirm and click Confirm.

2. Netbank sends an action to the code app and waits for a confirmation. Open the Codes app on your mobile device. 

  

3. Confirm the action by entering your personal PIN code to the code app. 

4. After you have confirmed the action in the code app, you can view the payment in Netbank as confirmed.

Additional payment confirmation in Netbank 

1. You will receive a notification in Netbank if a payment you have made requires an additional confirmation. You can make the additional confirmation through the code app. Start by clicking the Other payments link. 

2. You can see the payment details and confirmation box in Netbank. Click Confirm on the payment you want to confirm. 

3. Click Confirm. Netbank creates an action to the code app and waits for confirmation. 

  

4. As soon as you start the additional confirmation in Netbank, you will receive an additional confirmation request to the code app. The app requests you to check the payment details. If the payment details are correct, click Continue to confirm. Give the additional confirmation to the payment by entering your personal PIN code to the code app.

5. After you have confirmed the action in the code app, the payment will be shown in Netbank as paid.

How do I use the code app in Mobile Bank?

1. Taking the code app into use and logon to Mobile Bank
2. Confirmation of payments and changing of card settings, when you have logged in with the code app
3. Confirmation of payments and changing of card settings, when you have logged in with a permanent password

Taking the code app into use and logon to Mobile Bank  

 

1. Download Mobile Bank on your device or update the latest version of the app from your device's app store.

2. Select 'Download the Codes app', if you have not yet downloaded the app. You are now transferred directly to the app store where you can download the Codes app.

Select 'Skip' if you do not want to download the code app right now. You can download the app later from your mobile device's app store. You can find it by searching for 'Nordea Codes'.

 

3. Select the Codes app as the login method from the top of Mobile Bank's login page.

Enter your user ID and select 'Login'. You are now automatically transferred to the code app where you can type in your personal PIN code.

 

4. Enter your personal PIN code in the code app.

 

5. You are transferred back to Mobile Bank and are now logged in. 

  

Note! If you want to, you can download the code app on several different devices. If you have not downloaded the code app on a device you use to log into Mobile Bank, you must choose the alternative 'Use another device' in connection with the login.

Mobile Bank will remember your choice and in the future it will automatically expect you to use the other device. If you later want to download the code app on your device, click ‘Download the Codes app' and you will be automatically transferred to your app store where you can download the code app.

Confirmation of payments and changing of card settings, when you have logged in with the code app 

 

1. With the code app you can confirm payments and changes to card settings.

 

2. You must enter your user ID unless you have already entered it during the same session.

 

3. When you have entered your user ID, you will be directly transferred to the code app where you can check the details of the transaction and confirm it with your personal PIN code.

 

4. After you have entered the PIN code, you will be transferred back to Mobile Bank where you will receive a confirmation of the transaction.

Confirmation of payments and changing of card settings, when you have logged in with a permanent password 

 

1. When you confirm payments, read your Mail or make changes to the card settings, you must identify yourself with the code card or the code app for security reasons.

 

2. After you have chosen the code app, enter your user ID.

 

3. When you have entered your user ID, you will be directly transferred to the code app where you can check the details of the transaction and confirm it with your personal PIN code.  

 

4. After you have entered the PIN code, you will be transferred back to Mobile Bank where you will receive a confirmation of the transaction.

How do I use the code app when contacting Nordea Customer Service?

1. Identification in Nordea Customer Service with the code app. 
   
2. Identification in Nordea Customer Service with the code app, when mobile device has no data connection and Codes app is in offline mode.

Identification in Nordea Customer Service with the code app  

1. Call Nordea Customer Service.

2. We will ask you to give your Netbank user ID. If you use both the code card and the code app, we ask you to choose the identification method you want to use.

When you selected the code app as identification method, we will ask you to open the code app on your mobile device and enter your PIN code.

You can open the code app by pressing the notification on the top of the screen.

If you have disabled notifications from the code app in your mobile device's settings, you get the call in the background by pressing the home button. Open then the Nordea Codes app.

3. Enter your personal PIN code in the code app.

4. Return to the phone call. Identification is now ready and your call will be connected to Nordea Customer Service.

Identification in Nordea Customer Service with the code app, when mobile device has no data connection and Codes app is in offline mode. 

1. Call Nordea Customer Service.

2. We will ask you to give your Netbank user ID. If you use both the code card and the code app, we ask you to choose the identification method you want to use.

If you have chosen the code app in offline mode as the identification method, we ask you to open the code app in your mobile device. You can place the call in the background by pressing the home button.

3. Choose "Go offline".

4. Choose "Log in - LOGIN".

5. Enter your personal PIN code in the code app and press Next.

6. You will see a nine-digit response code, which we recommend you write down. Click Continue.

7. The code app will return to the start screen. Resume the call.

8. Enter the nine-digit response code you received into the phone.

A recording will tell you that the authentication was successful. You will be connected to Nordea Customer Service.

Adding a new user account into the code app

By creating several user accounts into the code app, more than one person can do their banking on the same mobile device.

1. Open the app and click the menu in the upper right corner.
2. Select “User settings”.
3. Then “Add user”.
4. Select “Nordea Suomi”.
5. Choose the language.
6. Add a user by following the instructions in the app.

Terms and conditions

General agreement terms

Netbanks viewing rights - terms and conditions

Secure use of access codes

Terms and conditions of biometric authentication in the code app

PIN code

• Only you know your PIN code.
• The code is both application- and device-specific.
• If you enter an incorrect PIN code five times in a row, the app will be locked for 24 hours.
• The PIN code will not be saved on the mobile device. The PIN code will be erased from the device memory as soon as the app has finished calculating one-time codes.

Mobile device

• The Codes app is tied to the device. If someone tries to copy the app to another device, the copied version will not work.
• The other apps in a mobile device cannot access the information of the code app.
• If the device's data security is broken, the code app's information will be automatically deleted.

Codes

• The app sends one-time codes to the bank in the background.
• There are three types of one-time codes depending on usage: Login, Confirmation and Identification.
• The codes are single-use and transaction-specific.
• The codes used for confirmation are time-bound.

Connection

The connection between the code app and Nordea is SSL/TLS encrypted.