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Changes to our branch services as of 18 March

We are collecting up-to-date information on changes caused by the coronavirus situation on this page. The page also provides instructions on how to use self-service channels and how to apply instalment-free oan period and working capital finance.

Dear customer,

Due to the situation resulting from the coronavirus, a backlog has built up in our customer service. Hence we kindly ask you to do your banking in Nordea Mobile or Nordea Netbank whenever possible. When in need of personal advice, please book an online meeting, as the possibilities of visiting a Nordea branch will be reduced while an increasing number of our customer advisers will provide advice over the phone. Read more here.

We also kindly ask you not to send us several messages on the same subject, as it will increase the backlog in our service. We will reply to all messages in the chronological order in which we received them. 

Please see the list below for the services and functions you can use in your Netbank. Instructions for using our self-service channels are also provided on the page.

What you can do in Corporate Classic Netbank:

  • Order activation codes for the code app as a self-service
  • Use file transfer services and search for e-statements, if you have activated these services; you can activate them by calling Nordea Business Centre.
  • Make payments and credit transfers (SEPA & non-SEPA)
  • Retrieve balance statements; you can activate the service from the menu Accounts > Balance statement
  • Manage your savings
  • View your loan details (your Corporate FlexiCredit details are available in Corporate Mobile Bank)
  • Manage, upload and download e-invoices
  • Use the e-liabilities and e-security services
  • You can order your financial statements file easily under Financial statements. With the order form, you can order the financial statement file of your company to the person placing the order, to group companies, to accounting agencies, to property managers and to auditors.
  • Use the mail function in Netbank (this service is congested)

What you can do in Nordea Business online bank:

  • Make SEPA payments 
  • Print account statements
  • Manage your savings
  • View your loan details
  • Use the chat/instant-meeting service (congested at the moment)
  • Frequently asked questions and answers

Apply for an instalment-free period for your business loan or for working capital finance

We want to help and support our customers both in good and bad times. Therefore we offer a temporary instalment-free period for 3 or 6 months to our small and medium-sized corporate customers whose repayment capacity is likely to become complicated by the coronavirus situation.

Apply here

Update on the impacts of the coronavirus on the market situation and changes to Nordea branch network

Coronavirus worries and the market situation have raised questions about saving and Read more about changes to the branch network.

Read more here

Instalment-free period for your housing loan

As the largest bank in the Nordics, Nordea has a special responsibility for supporting its customers and the society in these dire times. Hence we have decided to offer instalment-free months to our Nordic personal and corporate customers in need of our help due to the coronavirus situation.

View here the instructions for how to apply for an instalment-free period

Card complaints during the coronavirus epidemic

Please read our instructions before lodging a complaint

Read the instructions here

Contact us

Call 0200 26262