Coronavirus - effects on banking and the investment markets

News

Nordea begins to study the impact of coronavirus on consumption in Finland based on card transaction statistics

Nordea will begin investigating the impacts of the coronavirus crisis on private consumption in Finland based on card transaction statistics. Our aim is to make useful information on the effects of the pandemic available to everyone in the coming weeks. All card transaction data is processed anonymously and the research will not compromise the privacy of cardholders. Nordea will not use the results of its research for commercial purposes. Instead, it will share the results for free in selected channels.

Read Nordea’s press release (only in Finnish)

Further information about the rights of cardholders included in the research in relation to the processing of their personal data

Online banking and mobile payments

Manage your day-to-day banking in our online and mobile services.

Do you need help with your access codes? See instructions for:

Flexibility for your housing loa

We offer flexibility for your housing loan free of charge. Taking advantage of our FlexiPayment option does not cost you anything and allows you to take instalment-free months. FlexiPayment is automatically included in all new housing loans granted by Nordea.

See more detailed instructions on how to check if your loan includes FlexiPayment. Read more about instalment-free months.

Savings, investments and markets

The turmoil brought on by the coronavirus outbreak has caused unusually strong volatility in the markets. When the stocks plummet, the key is to stay calm.

Read our latest market comments

Help others do their banking without coming to a branch

Cash is seldom necessary these days and its use should be avoided especially in the current circumstances. Check that the person you are helping has a payment card.

If they don’t have a card, they can order cash by post.

For the payment of invoices, the direct payment is the best alternative. Another option is to use the invoice payment service.

Find out about other alternatives by calling Nordea Customer Service.

Flexibility with credit cards and consumer credit

Take advantage of the opportunities Nordea’s credit cards and FlexiCredit offer to give yourself more leeway with your finances.

Insurance policies and complaints related to cards

The trip cancellation cover included in your credit card gives you the possibility of cancelling your trip if you or your next-of-kin fall ill before your departure. Read more about travel insurance. Read more about travel insurance

If the coronavirus epidemic has forced you to change your travel plans, please read our instructions before filing a complaint.

Banking in branch

We are currently focusing our customer service efforts on our phone and remote services. Cashier services will remain available at the designated branches in accordance with their regular opening hours. Advisory services are available by appointment only.

We serve customers belonging to at-risk groups or in need of special assistance in branch by appointment.

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